I’m always looking for ways to improve client relations in our HVAC service. Recently, I started following up with customers a week after service. It’s amazing how a simple call can turn an average experience into a memorable one. How do you all engage with clients post-service?
I’ve found sending a handwritten thank-you card after service really adds a personal touch — it’s small, but clients appreciate the effort. Have you tried any other follow-up methods beyond calls?
Following up a week after service sounds like a great move — I’ve noticed that customers really appreciate the extra touch. One thing that drives me nuts is when they don’t respond; maybe a follow-up text would help? @jessica56, how do you manage to keep the conversation going after your initial call?
I hear you! A week later is perfect for checking in. I’ve also started sending short surveys — helps gather feedback for improvement. How do your clients react to the calls?